Terms & Conditions

Welcome to Keshzo (available at keshzo.store). This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

1. Identity of the Entity

The platform keshzo.store (including the website and mobile applications, collectively referred to as the "Platform") is owned and operated by Mahmad Iqbal Badami, an individual/sole proprietor operating under the registered trade name KESHZO, with its principal place of business located at:

Navanagar, Hubli, Dharwad Road, Hubballi, Karnataka - 580025, India.

2. Description of Services

Keshzo is a specialized management and appointment booking platform. We act as an intermediary marketplace that connects:

Customers: Individuals seeking grooming and salon services.
Partners: Local salons, beauty parlors, and barbershops listed on our Platform.

Keshzo provides the technology to browse salons, view services, and book appointments. Please note that Keshzo does not provide salon services directly; all grooming services are provided by independent third-party Partners.

3. User Eligibility

By using this Platform, you represent that you are at least 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

4. Booking and Payment Terms

Appointment Confirmation

A booking is considered confirmed only when you receive a confirmation notification through the Platform.

Pricing

The prices for services are determined by the Salon Partners. Keshzo reserves the right to charge a nominal convenience fee for the use of the Platform.

Payments

All online payments are processed through secure third-party payment gateways (such as Cashfree). By using these services, you agree to abide by the terms of the payment processor.

5. Cancellation and Rescheduling

Users may cancel or reschedule appointments subject to the specific timeline mentioned in our Cancellation & Refund Policy.
Keshzo reserves the right to cancel any booking due to technical errors, unavailability of the Partner, or fraudulent activity.

6. Code of Conduct

Users agree NOT to:

Provide false information or impersonate any person.
Post defamatory, obscene, or offensive content in the review sections.
Use the Platform for any unauthorized commercial purposes.
Attempt to bypass the Platform's booking system to contact Partners directly for the purpose of avoiding Platform fees.

7. Limitation of Liability

Keshzo is an intermediary. We are not responsible for the quality, safety, or legality of the services provided by the Salon Partners.
Any disputes regarding the actual service (e.g., haircut quality, hygiene, behavior of staff) must be resolved directly between the Customer and the Salon Partner.
Keshzo shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Platform.

8. Intellectual Property

All content on this Platform, including but not limited to the "Keshzo" brand name, logos, software code, UI design, and text, is the exclusive property of Mahmad Iqbal Badami. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Privacy

Your use of the Platform is also governed by our Privacy Policy. Please review it to understand our practices regarding your personal data.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hubballi/Dharwad, Karnataka.

11. Contact Information

For any questions or grievances regarding these Terms, please contact us at:

Email: keshzo.ops@gmail.com

Address: Navanagar, Hubli, Dharwad Road, Hubballi, Karnataka - 580025.